Last updated: 30/04/2025
At Monkey Factory, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website, www.monkeyfactory.com.au , purchase our products, or interact with us in any other way. Please read this policy carefully before using the Websites or submitting any personal information.
By using the Website www.monkeyfactory.com.au, you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
In Australia, we are bound by Australian privacy legislation which includes the Australian Privacy Principles (or APP's) in the Privacy Act 1988 (Cth). Personal information is defined in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Collecting Personal Information
We collect information from you when ie. (but not limited to) you visit and/or register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, contact us via another email or other means, or enter information on our site, or when you provide us with feedback on our products or services.
In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
User information of unused accounts is automatically removed 1 year after the last login. This does not apply to Newsletter subscribers, though. If you subscribed to our Newsletter, your email address will remain stored in our mailing list until you actively unsubscribe, even if other user data was removed because you didn’t log in to our website for more than 1 year. If a user asks to remove all stored personal data, we will do so immediately.
We may use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you regarding your orders, account, or customer service inquiries
- To personalise and improve your experience on the Website
- To send you marketing communications, including newsletters, promotions, and other updates, if you have opted in to receive them
- To conduct research and analyse Website usage and trends
- To protect the security and integrity of our Website and business
- As otherwise required by law or legal process
Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
- Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, where applicable Paypal, Cin7, Australia Post, StarTrack and Sendle
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Paypal), email address, and phone number.
Sharing Personal Information
We may share your Personal Information with third parties under the following circumstances:
- With service providers who assist us in fulfilling your orders, processing payments, or providing other services on our behalf
- In response to a court order, subpoena, or other legal processes
- To protect our rights, property, or safety or the rights, property, or safety of others
- In connection with a sale, merger, or other business transfer involving Monkey Factory
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We may, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad services functions as they relate to our website. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out browser add-on.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We may also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We may use the information we collect from you when you register, make a purchase, sign up for our Newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To process orders and invoice them correctly.
- To send purchased orders, we need information as required by postal services (name, address, email, phone number, etc.).
- To send information regarding orders and additional information related to your product and/or service.
- To quickly process your transactions.
- To send information, respond to inquiries, and/or other requests or questions.
- To send out Newsletters, only to persons who explicitly register for our Newsletter.
- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you and get an insight on the audience we reach on our website.
- To allow us to better respond to your customer service requests.
- To administer a contest, promotion, survey, or other site feature.
- To ask for ratings and reviews of services or products.
- To follow up after correspondence (live chat, email, or phone inquiries).
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
identity-state |
Used in connection with customer authentication. |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication. |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication. |
12w |
Reporting and Analytics
|
Name |
Function |
|
_landing_page |
Track landing pages. |
|
_orig_referrer |
Track landing pages. |
|
_s |
Shopify analytics. |
|
_shopify_d |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
|
_shopify_ga |
Shopify and Google Analytics. |
|
customer_auth_provider |
Shopify analytics. |
|
customer_auth_session_created_at |
Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org or www.cookiesandyou.com.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
How do we protect your information?
We take appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include the use of Secure Socket Layer (SSL) encryption, firewalls, and access controls. However, please be aware that no security measures can guarantee absolute protection, and we cannot ensure or warrant the security of any information you transmit to us.
All payment transactions are processed through a gateway provider, operating with the highest level encryption servers available, and are not stored or processed on our servers. We don’t store transaction details like bank or credit card info. Depending on the country you reside in and the platform that you use, we may use these transaction service providers and their payment gateways: Stripe, and Paypal. Should a data breach occur, we commit to taking responsive action. All stored users will be notified via email within 3 business days. We will also notify everyone via in-site notification within 3 business days.
Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to mail or post your order to us.
Secure Account: In order to protect your personal information, you will need to register as a new customer by opening an account.
Changes
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and the date of the last update will be indicated at the top of the policy. Your continued use of the Website after any changes have been posted constitutes your acceptance of the revised Privacy Policy.
By using the Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Third-Party Websites
Our Websites may contain links to third-party websites, which are not governed by this Privacy Policy. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our Websites are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@monkeyfactory.com.au.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:
The Office of the Australian Information Commissioner (OAIC)