At Monkey Factory, we are committed to providing reliable and efficient shipping services to our valued customers. Please review the following shipping and delivery policies for a seamless experience:
Shipping Carrier: We currently partner with a number of carriers for the delivery of our products.
PO Box Shipments: Please note that we are unable to ship to PO Boxes. Kindly provide a physical delivery address for your orders.
Order Volume Impact: Large orders or a higher volume of orders may require additional processing time. We will strive to process and ship your order as quickly as possible while maintaining our commitment to quality.
Postal Service Issues: While we make every effort to ensure timely delivery, any postal service problems or delays that may occur are outside of our control. We appreciate your understanding in such situations.
Shipping Rates and Estimates
Shipping Charges: Shipping charges for orders will be calculated after the order is placed. The rates are determined based on the shipping destination, order size, and other relevant factors.
Estimated Delivery Times
Standard estimated delivery times vary based on the shipping destination, however, in general shipments will take between 5 to 8 days.
Please note that these are estimated delivery times and may be subject to change based on external factors beyond our control. Monkey Factory is rendered not liable for any delays caused by any external factors that may occur after goods are collected by carrier.
Please ensure early ordering during Peak Periods to factor for expected delivery delays as a result of high shipment traffic.
Order Tracking
- Tracking Information: You can track the status and location of your wholesale orders by visiting https://track.northline.com.au/#search and entering the provided connote number.
- Tracking Availability: Please allow up to 48 hours for the tracking information to become available after your order has been processed.
Issues with Delivery
If you encounter any issues with the delivery of your order, please contact us promptly. You can reach our Customer Service team at info@monkeyfactory.com.au or call 08 8945 5655.
When reaching out for assistance, kindly provide the following information:
- Your Company Name
- Contact Name
- Order Number
Our team will work diligently to resolve any delivery-related concerns.
Any issues that may require a Refund or Return, please refer to our Policy
Monkey Factory reserves the right to update or modify this Shipping Policy at any time. Retailers will be notified of any changes, and the updated policy will be posted on our website.
Thank you for choosing Monkey Factory! We look forward to serving your business and ensuring a smooth and efficient shipping experience.
Monkey Factory
Unit 2, 8 Totem Road, Coconut Grove, NT 0810
info@monkeyfactory.com.au
www.monkeyfactory.com.au
08 8945 5655
Date: 30/04/25